Terms of Service
Effective from 11 October 2023
1. Welcome to Jazzagain
Jazzagain is a fashion marketplace for trading used clothings
1. Jazzagain can be accessed via our app or on our website (the Service)
2. The Service is operated by Preowned Limited, registered in Nigeria with RC NO. 6927968 and with its registered office at House 5, Owel-Linkso Street off Orchid Hotel Road, Lekki, Lagos (we, our or us).
2. Your relationship with us
These are our terms. Make sure you understand and agree to them before using Jazzagain. Let us know if you need These help in understanding what they mean for you.
1. These termshare the rules that govern your access to and use of the Service (the Terms of Service).
2. By setting up an account and/or using the Service, you agree you will be bound by the Terms of Service. If you do not agree to the Terms of Service, please do not use the Service.
3. If there is anything in the Terms of Service that you do not understand, please contact us via our support@jazzagain.com so we can help.
3. Information about you and your privacy
Your privacy is important to us. You should read our privacy policy to understand how we collect, use and share your information and how we use cookies as part of the service.
4. Who can set up an account with us?
Anyone aged 15 or over can use Jazzagain. You can use Jazzagain for business purposes but some of the provisions in the Terms of Service will apply differently to you and your business.

1. To use our Service, you need to register with us by setting up an account with a username and password (your Account). You must provide us with accurate and complete information so that the Service can operate properly. If any of your details change, you must update your information by logging into your Account.

2. You can also use our Service through third-party services approved by us, for example Apple, Facebook and Google.

3. Children under the age of 15 are not allowed to use Jazzagain. You've got to be at least 15 years old to use the Services or at least over the age at which you can provide consent to data processing.

4. If you want to use Jazzagain for commercial purposes (meaning wholly or partly for the purposes of your trade or profession) you will be a Business User and you and your includes you and the business or entity on behalf of which you are accessing or using the Services. If you're a Business User:

The person using the Business User's Account must be an authorised representative of that business or entity with the authority to bind the business or entity to the Terms of Service.

By opening an Account, you agree to the Terms of Service on behalf of the business or entity.

5. Keeping your account details safe
Keep your account details to yourself. If you think anyone else knows your details, let us know so we can take steps to keep your account secure.

1. Keep your password, or any other piece of information you have been given or chosen as part of our security procedures, confidential and do not share with anyone else.

2. If you know or suspect that anyone other than you knows your password, let us know as soon as possible by contacting us via our support@jazzagain.com.

6. How does Jazzagain work?
Jazzagain enables users to buy and sell items from other third-party users. Check out our website for tips on listing to make the most of your Jazzagain experience.

1. Our Service enables you to buy and sell items from other Jazzagain users. You can find out more information about our Service on our website

2. We show you listings for things that we think you will like based on the preferences you give us and your activity on Jazzagain.

3. We want our Service to be a positive experience for our users. You must honour the commitments you make to other users when you use the Service and only list items that comply with the Terms of Service and the Policies.

4. If you are:

• Purchasing an item, the agreement for the purchase is made solely between you and the seller.

• Selling an item, the agreement for the sale is made solely between you and the buyer.

5. Sellers are responsible for making sure items are fit for purpose, safe, legally compliant and match the description provided in the listing. It is important that you point out any wear marks or defects.

6. You are also responsible for making sure that any age-restricted items are marked clearly with the applicable age restriction (as required by law). Buyers agree that they will not buy an item if they are younger than the advertised and legal age restriction.

7. What are the rules for using Jazzagain?
We want Jazzagain to be a safe space for everyone, so you must follow our rules.

1. You may only use the Service to:

• Sell items that you have the right and title to sell to buyers.

• Upload User Content that complies with our Terms of Service. User Content is any content that you post using our Services, including usernames, shop bios, photos, videos, descriptions, comments, messages, links and other materials.

• Browse and purchase items listed on the Service.

2 You may not use the Service to:

• Do anything illegal or which is in breach of applicable law.

• Do anything for improper purposes.

• List or sell any item on the List of Prohibited and Restricted Items

• Post any User Content that does not comply with these Terms of Service or any of our Policies.

• Do anything that is fraudulent or deceptive or post any User Content that is false or misleading.

• Use or share another user's User Content without their consent, either on Jazzagain or elsewhere.

• Breach the Sanctions Policy.

• Modify, interfere with, intercept, disrupt or hack the Service, mine data, scrape or crawl the Service, including any internal software capabilities used to offer our Service (e.g. an application programming interface), or use any bots or other third party software on the Service.

• Misuse the Service by knowingly introducing viruses, Trojans, worms, logic bombs or other material which would harm the Service or any user of the Service's equipment.

• Collect any data from the Service other than in accordance with the Terms of Service.

• Use any photographs, images, text, music or video that belongs to someone else without their permission, post content that does not belong to you or otherwise.

• Make use of the materials and content making up the Service for any other purpose than using the Service in accordance with the Terms of Service.

• Transfer your right to use the Service to another person or to sell, gift or transfer your Account to another person.

• Post any commentary about another person without that person's permission.

• Offer to sell an item that you do not possess (also known as dropshipping), unless you have personally designed it.

• Bully, threaten, defame, abuse, spam, harass, behave inappropriately towards or otherwise violate the rights or interests of others

• Support, praise, glorify, represent or depict terrorist or extremist organisations, or known members of such organisations.

• Link to any third party websites, apps or platforms.

• Coordinate pricing with other sellers.

• Create more than one Account, unless we agree otherwise.

• Permit another person to use the Service under your name or on your behalf (unless you are a Business User, in which case section 4.4 of these Terms of Service will apply).

• Interfere with or manipulate any ratings system or user feedback system.

3. Failure to comply with the Terms of Service or any of our Policies will be treated very seriously by us and may result in us:

• Temporarily or permanently removing any User Content (including the removal of items listed on the Service).

• Temporarily or permanently withdrawing your right to use the Service and/or temporarily or permanently deleting your Account.

• Taking legal action against you.

• Disclosing information to law enforcement authorities if we reasonably feel it is necessary or we have a legal obligation to do so.

8. How are items paid for on Jazzagain?
All items purchased on Jazzagain must be paid for using thepaystack payment gateway, cash payment is not allowed.

1. Payment for transactions must take place via one of our third party payment providers, Jazzagain Payments via Paystack. Jazzagain Payments via Paystack enables sellers to accept payment by major credit or debit cards, USSD, fund transfer and bank transfer.

2. In order to list an item for sale on Jazzagain you must register and include your bank details to enhance your payment.

3. Requesting, making or accepting payment for an item in any other way (known as an “out-of-app” payment) is a serious breach of the Terms of Service and may result in us suspending or terminating your access to the Service.

4. We charge seller 15% of sales value of the item sold and payment is made 48 hours after buyer received good and confirm its as described on the platform.

5. If we suspend or terminate your access to the Service, we may withhold any amounts that have not yet been paid out to you for 180 days from the applicable transaction date, or such other period where required by law enforcement or in compliance with sanctions rules.

9. Shipping and Taxes
Sellers and buyer can decide and agree on the shipping options that suits and most cost effective that suits the party.
10. Seller Fees
Certain fees will be payable by you when you use the Services to sell an item.

1. When selling an item, you agree to pay us a fee on the total transaction amount received. Jazzagain charges a 15% fee for all sales made through the BUY button. This is automatically charged on the total item price

2. We will provide sellers with an invoice detailing the Fee paid for each transaction.

11. Your content
We can use any content you post on Jazzagain to provide the service or operate our business.

1. You own all the rights in, and are solely responsible for, your User Content. You represent that you have all necessary rights to all parts of your User Content and that you're not infringing or violating any third party's rights by posting it

2. We may refuse to post, moderate, reject, remove, or delete any User Content if we think that it breaches (or risks breaching) these Terms of Service or any of our Policies, or otherwise creates risks for us or our community. If we do so, we will inform you that your User Content is in breach of our Terms of Service or Policies, and the action we have taken up to and including the termination or suspension of your right to use the Service.

12. Reporting unauthorised content
Let us know if you think any content on Jazzagain infringes your rights or does not comply with these Terms of Service and we will take action, as appropriate.

1. We have great respect for intellectual property rights, and is committed to following appropriate legal procedures to remove infringing content from the Service. If you think that any content available through our Service infringes your rights or fails to comply with these Terms of Service, you can let us know by sending us an Infringement Report.

We will take the action that we believe is appropriate depending on the nature of the Infringement Report and will aim to respond to you within a reasonable period of time on the action we propose to take.

13. If you want to end our relationship
If you don't want to use Jazzagain anymore, you can do this on the app or by contacting us to deactivate your account.

1. If you would like to end your use of the Service by closing your Account, you can do so by following the steps below:

• If you're an iOS user, you can close your Account in the app settings.

• For non-iOS users, you can request closure of your Account by raising a ticket with us.

2. If a request comes from someone who is not the account holder, we may ask you to provide proof of who you are and your relationship to the user in question.

14. If we want to end our relationship
We can end your use of Jazzagain on notice or if you are in breach of our Terms of Service. Make sure you backup any content you value as we cannot guarantee it will always be available.

1. We may terminate your Account or your right to access or use all or any part of the Service without cause.

2. We may terminate your Account or terminate your right to access or use all or any part of the Service if you have failed to remedy a breach of the Terms of Service within 30 days, unless we can demonstrate that you have repeatedly been in breach or if there is a real risk of loss or harm were you to continue to use our Service in which case notice to terminate will be effective immediately.

3. We may terminate or suspend your Account (and any Accounts Jazzagain determines are related to your account) and your access to or use of the Services based on a risk or reasonable belief that you, your User Content, or your use of the Services violates or may violate the Terms of Service. If we do so, it's important to understand that you don't have a contractual or legal right to continue to use our Services, for example, to sell or buy via our app or on our website or to create a new Account. Generally, Jazzagain will notify you that your account has been terminated or suspended.

4. If we terminate or suspend your right to access or use the Service, or we find that your User Content is in breach of our Terms of Service or Policies, we will provide a statement of reasons at the time notice is given. No statement of reasons will be given where:

• We are subject to a legal or regulatory obligation not to provide the specific facts or circumstances or the reference to the applicable ground or grounds.

• Notice to terminate is given and we can demonstrate that you have repeatedly infringed the Terms of Service.

5. If you or we end your use of the Service, we may delete or modify your User Content, Account or any other information we hold about you. You will also lose any rights you have to use the Service or access our content or your User Content. As we do not guarantee the permanent availability of User Content, we encourage you to maintain your own backup of your User Content. You agree that you will not rely on the Service for the purposes of User Content backup or storage.

6. You should note that even if your Account is deactivated, some of your data may persist and appear within the Service, for example where your User Content has been re-shared by others.

15. Our liability/responsibility to you
We try to make Jazzagain the best service we can, but we can't promise it's perfect and there are certain things that Jazzagain won't be liable for.

Whether you are a consumer or a Business User:

1. We provide the Services with reasonable care and skill.

2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a consumer:

3. We do not accept responsibility for any loss or damage:

• That was not caused by our breach of the Terms of Service.

• That was not, at the time you agreed to the Terms of Service, a reasonably foreseeable consequence of us breaching the Terms of Service. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the Terms were entered into, both we and you knew it might happen.

If you are a Business User:

4. We make no warranty or representation to you with respect to the Services other than what is expressly set out in the Terms of Service. In particular we do not represent or warrant to you that:

• Your use of the Services will meet your requirements.

• Your use of the Services will be uninterrupted, timely, secure or free from error.

• Any information obtained by you as a result of your use of the Services will be accurate or reliable or free from error.

• Defects in the operation or functionality of any software provided to you as part of the Services will be corrected.

5. Subject to 15.2 above, we will not be liable to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise arising under or in connection with the Terms of Service or the provision or receipt of the Services for any:

• Loss or harm caused by viruses, worms or other programmes designed to impair the Service.

• Loss of profit, goodwill, opportunity, data, business or business reputation.

• Business interruption.

• Indirect or consequential losses, including where such loss or damage is of the type listed above.

6. Subject to 15.2 above, our total aggregate liability whether based on an action or claim in contract, tort (including negligence), breach of statutory duty or otherwise arising out of or in connection with the Terms of Service is limited to the Fee payable in connection with that sale transaction.

16. Your responsibility to us if you are a Business User
If you're a Business User and a third party brings a claim against Jazzagain because of something your business has done on Jazzagain, you have to pay our fees and costs.

1. If you are a Business User, you agree to defend, indemnify, and hold harmless Jazzagain, its parents, subsidiaries, and affiliates, and each of their respective officers, directors, employees, agents and advisors from and against any and all claims, liabilities, costs, damages, losses and expenses (including legal fees and expenses) arising out of or in connection with:

• A sale transaction including in relation to the terms of sale, or any other claim that may arise between a buyer and a seller.

• Any actual or alleged infringement of a third party's intellectual property rights in connection with an item or your use of or activity on the Service.

• Any sales, use, value added, excise, business or other taxes or fees, or any customs or duties charges levied on any sale transaction you make on the Service.

17. Resolving Disputes
If you have a dispute with us, please contact us through support@jazzagain.com so we can try and sort things out. we also offer mediation.
Disputes with us:

1. If you have a dispute with us relating to the Service, in the first instance please contact us via support@jazzagain.com and we will try to resolve the issue informally.

2. We prefer to resolve any disagreement through the internal complaint handling system as this offers the quickest and most cost-effective solution to everyone involved.

Disputes with other users relating to a transaction:

1. Sellers are ultimately responsible for the items sold to buyers on Jazzagain. Whilst Jazzagain can provide support in resolving disputes between users, buyers should engage with sellers directly to resolve disputes.

2. To raise an issue or dispute with another Jazzagain user, follow the steps below:

• For items that have not arrived. Buyers should raise a dispute via the escalation button. Sellers will receive a notification if their buyer has raised a dispute and Jazzagain will only step in if the issue cannot be resolved between buyer and seller.

• If you've received an item which isn't as described or for all other issues. You'll need to open a case directly with Jazzagain.

3. If a dispute is escalated to Jazzagain, or a case is opened,Jazzagain will attempt to help you resolve disputes in good faith and based solely on our interpretation of our Policies, in our sole discretion. We will not make judgments regarding legal issues or claims. Users must comply with all timelines set by Jazzagain whilst we attempt to resolve your dispute. Jazzagain has no obligation to resolve any disputes however, as a seller, you agree that Jazzagain may resolve a dispute or case on your behalf, which may include (but is not limited to) issuing a refund to the buyer and recouping funds from your connected account.

18. Changes and limitations to the Service
Now and then we make changes to our Service. We try to make sure Jazzagainis always up and running but occasionally this isn't possible.

1. We are constantly updating and improving the Service. In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Service, or feature relating to the Service. These changes to the Service may affect your past or current activities on the Service, features that you use and your User Content.

2. You understand that it is important for us to be able to make changes to our Service and this is an important basis on which we give you access to the Service.

3. You also understand that our Service will not always be available or be uninterrupted. Although it is our intention that our Service is available as much as possible, there may also be occasions when the Service may be interrupted, including for scheduled maintenance, upgrades and emergency repairs, or due to failure of telecommunication links and/or equipment. We will do our best to let you know if the Service is going to be interrupted but there may be times we cannot do so, for example if we need to make emergency repairs.

19. Changes to the Terms of Service
We may need to update the Terms of Service from time to time and we'll give you notice if we believe the changes are material. You can see when we last made changes at the top of this page.

1. We may update the Terms of Service to:

• Reflect changes in our services or how we do business, for example, when we add new features.

• Take account of changes in the law.

• Address a security risk or prevent abuse of our Services.

2. If we make a material change to the Terms of Service, we’ll provide you with reasonable advance notice, except in urgent situations, such as to address a security risk or if we are responding to a legal obligation placed on us. If you don’t agree to the updated terms, you should stop using the Services and terminate your account.

3. Every time you use the Services, please check the Terms of Service to ensure you understand the terms that apply at that time. You will be able to see when the Terms of Service last changed by looking at the “effective date” at the top of this page.

20. General terms
These are important legal terms about how the Terms of Service work as a contract. Let us know if you need any help in understanding what they mean for you.

1. The current version of the Terms of Service and our Policies contain the only terms and conditions that apply to our relationship with you. Older versions of the Terms of Service or our Policies will no longer apply to our relationship and will be completely replaced by the current version.

2. If a court or relevant authority finds part of the Terms of Service illegal, the rest will continue in force. Each of the paragraphs of the Terms of Service operate separately, so if any court or relevant authority decides that any of them are unlawful, the remaining paragraphs remain in full force and effect.

3. If you do not comply with the Terms of Service and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.

4. The Terms of Service do not create an agency, partnership, employment or joint venture relationship between you and Jazzagain.

5. The Terms of Service are between you and us. No other person shall have any rights to enforce any of its terms. No third party or (except, where applicable, the permitted assign of Jazzagain) is entitled to the benefit of the Terms of Service under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

21. The law and venue that apply to the Terms of Service

1. The Terms of Service (and any related disputes) are governed by the laws of Nigeria.

22. Contact, feedback and complaints
If you need to contact us, please contact us via suppoort@jazzagain.com

1. If you need to contact us about the Terms of Service or any other document mentioned in them, please contact us via support@jazzagain.com

2. We value hearing from our users and are always interested in learning about ways we can improve the Service. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.